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Business Co-Ordinator - Collections

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Posted By: Change Recruitment
Address:
Contact: 0141 226 1220
Date Posted: 20th Aug 2008
Salary: Salary - circa £19,700 per annum plus
Location: Glasgow (City Centre)
Reference Code: CSBCO2508-CSC
Views Since Posting: 245
Full Description:

Our client - a world leading financial provider - are currently recruiting for a Business Co-Ordinator to work within the Collections team.

In order to support the rapid growth plans new opportunities have been created within the business. An exciting opportunity has arisen within the Collections and Risk Department. Reporting to the Assistant Director, you will be responsible for leading, motivating and managing a team of Collectors, ensuring that departmental objectives are achieved and agreed service levels are met.

Key Responsibilities Include:
• Develop collections strategies for a variety of work queues.
• Review and plan team workloads to ensure the continuous delivery of agreed service levels.
• Recruit, train and develop Telephone Collectors to ensure that service levels are achieved.
• Review and assess individual and team performance on a regular basis to ensure objectives are achieved.
• Motivate individuals and team to encourage ongoing achievement of results, good morale and low labour turnover.
• Communicate and liase with team members, other departments and the management team; to facilitate effective communication of relevant issues within the department and with other areas of the business.
• Produce relevant and concise management information - e.g. Key Business Indicators.
• Adhere to HR policies and procedures ensuring a fair and consistent approach to managing your team.

Experience Required:
It is essential that you have a minimum of 2 years in a collections environment together with 2 years people management experience. In addition you will be an excellent communicator with strong influencing skills, you should be able to work well with your team but also have the ability and motivation to work on your own initiative.

Change Recruitment Group operates as a Recruitment Agency in providing permanent or contract job-seeking services and as a Recruitment Business in providing temporary job-seeking services.