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Lead Application Support Team Manager

First People Solutions Group Ltd Jobs


Posted by: First People Solutions Group Ltd
View all jobs from First People Solutions Group Ltd
Address: 33 Bothwell Street
G2 6NL
Contact Details: 0141 270 5000
Date Posted 14th May 2008
Reference Code: TG/0804-372
View Since Posting: 82
Salary: £50000 - £65000 per annum + Appealing
Vacancy Location: Glasgow
g2
Full Description:
Lead Application Support Manager
Location: Glasgow
Salary: Excellent salary - £50,000 - £65,000
Benefits: Top benefits package

THE COMPANY

A large multi-national financial organisation is establishing itself in modern, state of the art facilities in the heart of Glasgow City Centre. Who are offering unrivaled career opportunities and options for career progression. They require bright, passionate, versatile Application Support Managers to jump start one of their biggest and most exciting projects to date.

THE ROLE

My client requires an Application Support Manager to look after a newly established team of Support Analysts within a busy division of this large organisation. The applications supported by the team are large and varied and this role requires someone who can think on their feet.

Daily duties will include but are not limited to:

- Problem resolution, including communication with IT and senior business colleagues, and 3rd party vendors.

- Ensuring support models are in place prior to applications going live.

- Managing vendors relationships.

- Management of internal customer relationships.

- Incident Management

- Business Continuity Planning

- Budget management

- People management

- Installation of 'best practice' across support teams.

ESSENTIAL SKILLS:

Proven commercial experience managing an applications support team of any size.

A good range of skills and experience from the list of duties listed above is essential.

Exposure to Compliance and Regulatory applications

Strong process engineering and documentation skills

Excellent communication skills

Ability to think on your feet and be proactive as well as reactive

DESIRABLE:

ITIL qualified

Exposure to RDBMS/UNIX

Training experience

Financial Services exposure

CONTACT DETAILS

Contact Name: Tahir Ghafoor
Direct Dial: 0141 270 5009