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Team Leader
This job has expired, and cannot be applied for.
- Posted By: First People Solutions Group Ltd
- Address:
- Contact: 0141 270 5000
- Date Posted: 14th May 2008
- Salary: £22000 - £26000 per annum
- Location: Glasgow
- Reference Code: 0803-107
- Views Since Posting: 2
- Full Description:
Team Manager (Glasgow City Centre)
£22,000 - £26,000
37.5 hours a week
THE COMPANY
An exciting and challenging role has become available within a major global financial services provider, who is engaged in retail and commercial banking, credit cards, investment banking, wealth management and investment management services with an extensive international presence in Europe, the USA, Africa and Asia. It is one of the largest financial services companies in the world by market capitalisation. With over 300 years of history and expertise in banking, who operate in over 50 countries and employs over 127,000 people. Our Client moves, lends, invests and protects money for over 27 million customers and clients worldwide.
A motivated and determined individual is required for this role with this organisation that has a reputation for excellence in advice and execution. This position will present excellent career development with a progressive organisation in a vibrant and rewarding environment.
THE ROLE
The role holder will work in an energetic team environment within a Contact Centre, responsible for leading a team of up to 12 International Personal Bankers, driving their performance to meet agreed service levels and prescribed quality standards with the aim of providing world standard service to our clients.
The candidate will contribute to the delivery of exceptional business performance and will be responsible for coaching, training and developing the team. The role holder will also will carry out regular quality checks and observations to ensure each individual in the team is following correct processes such as identification and verification of clients, and giving consistent and correct information.
THE EXPERIENCE
The right candidate will be able to support their team through positive and inspirational leadership. Capable of working under pressure and able to prioritise and manage own workload whilst providing excellent support to their team.
The candidate will have good understanding of International Customer Propositions and knowledge of internal/external legislation, including Data Protection, Money Laundering, Complaint Handling and Know Your Customer. The role holder will be able to demonstrate leadership skills such as coaching and planning work activities and the ability to inspire and motivate team members to deliver world standard service.
CONTACT DETAILS
Contact Name: Helena McGilivary
Direct Dial:0141 270 5002
Email Address: dwilson@fpsg.co.uk
***SCOTTISH RECRUITMENT AWARDS WINNERS***
Winner: Large Recruitment Agency of the Year 2007
Winner: Permanent Recruitment Consultant of the Year 2007
Winner: Recruitment Manager of the Year 2007
Runner Up: Best Practice of the Year 2007 (IT Division)
ABOUT FIRST PEOPLE SOLUTIONS GROUP
Established in 1998, First People Solutions is one of the UKs fastest growing independent recruitment and HR services organizations, and one of the largest in Scotland.
Our vision is to be a recognized outstanding People-focused business that provides solutions to the recruitment and HR needs of People-focused organisations in the UK.
With our vast number of clients we have outstanding opportunities for candidates. Our teams of highly experienced consultants are on hand to guide you through every stage of the recruitment process and offer invaluable advice and knowledge in your dedicated market sector.
First People Solutions Group operates as a Recruitment Agency in providing permanent job-seeking services and as a Recruitment Business in providing temporary and contract job-seeking services.
Glasgow (HQ) London Edinburgh Surrey Manchester
FIRST PEOPLE SOLUTIONS GROUP ARE AN EQUAL OPPORTUNITIES EMPLOYER
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