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Customer Service Advisor - Data

O2 Jobs


Posted by: O2
View all jobs from O2
Address:
Contact Details:
Date Posted 29th Apr 2008
Reference Code: IRC21500
View Since Posting: 157
Salary: £14305 per annum + Benefits
Vacancy Location: Glasgow
Full Description:

Customer Service Advisor - Data
Up to £ 14,305
Skypark, Glasgow

We love being at the forefront of new developments; offering customers all the latest products and services. But with such innovative technology, technical support is crucial. If youre always on top of advancements, you could be the perfect person to lend a hand.

Whatever the problem - internet access, synchronising PDAs, or mobile phone email access - youll be the first point of contact. To resolve queries first time, youll need to ask the right questions and adapt to the customers knowledge level. Of course, youll have plenty of back-up. In fact, youll be working in a state-of-the-art contact centre, complete with helpful team members, chill-out areas, games consoles and a subsidised coffee bar.

Ultimately, youll be building customers confidence in O2. So youll need customer service expertise, plus initiative and great problem solving skills. Youll also need to know about current and future devices; mobile and PDA functionality and Windows operating systems. But perhaps the most important thing is taking responsibility for getting problems sorted.

If youre clued-up and keen to know more click here to apply or visit o2careers.co.uk for more information.