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Techical Customer service advisors

O2 Jobs


Posted by: O2
View all jobs from O2
Address:
Contact Details:
Date Posted 17th Mar 2008
Reference Code: IRC12274
View Since Posting: 301
Salary: £16485 - £18915 per annum
Vacancy Location: Glasgow
Full Description:
Technical Customer Service Advisors
Glasgow
£16,485 rising to £18,915 (part-time) + performance based bonus


At O2, we believe in grasping every opportunity to enrich the customer experience. The arrival of Broadband means were looking forward to enhancing existing services, introducing new products and injecting radical ideas into everything we do. For you, its the chance to join a major organisation. Yet at the same time, youll still enjoy the feeling of being part of something new, challenging and fresh.

This is customer service in a new environment, with innovative products and services. So youve got to be ready to take ownership of customer queries and tackle new issues. As a first point of contact for Broadband customers, you will deal with inbound calls and email queries on issues such as installations, billing, orders and technical problems. By clarifying requests, escalating queries when required and delivering on promises, you will build customer confidence and meet expectations.

You could join us with either a customer care or a communications sector background. You must have a working knowledge of broadband/internet services, with a basic understanding of Windows operating systems, wireless network set-ups and fault diagnosis. Ideally, you will also hold Microsoft qualifications (networking and hardware) or a similarly relevant IT qualification.

There are a variety of full and part-time shifts available. All full-time shifts work on a six week rotational basis with the option of morning, lunch or evening start-times. Our part-time hours are morning or evenings to help you make the most of your time outside of work.