THE ROLE
Customer Service Representative
The purpose of the role is to provide outstanding customer service and maximise sales / cross selling opportunities. You will be handling inbound customer service calls and dealing with a variety of enquiries including renewals of existing policies, payment queries and changes to personal details among others. You will have set targets and objectives to achieve for which you will be rewarded with a fantastic benefits package and excellent continuous training and development.
THE COMPANY
Our client, a UK leader in the provision of consumer insurance including; Motor, Home and Travel are currently expanding their national operations across all products. They are a large blue chip organisation with a variety of subsidiaries.
EXPERIENCE
Previous customer service experience coupled with the drive to work towards targets is essential. The ideal candidate will have excellent communication skills and be a strong team player.
***SCOTTISH RECRUITMENT AWARDS WINNERS***
Recruitment Manager of the Year 2008
Large Recruitment Agency of the Year 2007
Permanent Recruitment Consultant of the Year 2007
Recruitment Manager of the Year 2007
***SCOTTISH HERALD NEWSPAPER AWARD WINNER***
Recruitment Consultancy of the Year 2007
ABOUT FPSG
FPSG (First People Solutions Group) is a recruitment and HR consultancy offering businesses and candidates a total solution for their recruitment requirements.
We specialise across a variety of industries including Aviation, Accountancy & Finance, Banking & Financial Services, Call & Contact Centre, Information Technology, Office & Business Support, Commercial, Retail, Insurance, Sales & Marketing, HR, Public Sector, Health & Care Solutions and the TEC Group which covers Technical, Engineering and Construction markets.
FPSG is one of the UKs fastest growing companies achieving 48th position in the Sunday Times Virgin Fast Track 100 list, and has a predicted turnover of £73m for 2008.
FPSG operates as a recruitment agency in providing permanent job-seeking services and as a Recruitment Business in providing temporary and contract job-seeking services.
* Glasgow (HQ) * London * Edinburgh * Surrey * Manchester * Leeds*